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01. warranty service

Aratek extends warranty to its products against any defects in material and workmanship.

The standard warranty period is one year from the invoice date (Battery is 6 months). Additional warranty periods may be provided by Aratek’s distributors/partners. Please contact your distributors/partners for the local warranty period.

Return Material Authorization (RMA)

OPTION 01.

Contact authorized local distributors/partners

For RMA issues, please contact authorized local distributors/partners for service.

OPTION 02.

Contact Aratek directly

It is customers’ responsibility to ship back the products including the shipping cost (round trip), any applicable duties and service fees.

Please download and fill the RMA form

RMA Form Download
RMA Form Download

RMA conditions

RMA service is applicable ONLY in the country or region where Aratek products are purchased.

If users request RMA support outside of the countries or regions where Aratek products are purchased, authorized local distributors/partners may request additional service fees.

Scenarios are not included in warranty

Service fee is required for RMA Service.

  • Product is out of warranty
  • Damages caused by natural disasters of improper handling/operation
  • Damages caused by disassembling device or installing (additional) unofficial hardware or components
  • Damages caused by modifying software
  • No document of purchase and visible label with serial number
  • Damages caused by not following instructions on manual or false operation
02. DOWNLOADS

Download our product datasheets.

view downloads
view downloads
03. TECHNICAL SUPPORT

For any technical issue, you can fill the technical support form below.

or contact us at support@aratek.co

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