Aratek extends warranty to its products against any defects in material and
workmanship. The standard warranty period is one year from the invoice date
(Battery is 6 months). Additional warranty periods may be provided by Aratek’s
Please contact your distributors/partners for the local warranty period.
For RMA issues, please contact authorized local distributors/partners for service. Should customers choose to contact Aratek directly for RMA issue, it is
customers’ responsibility to ship back the products including the shipping cost (round trip), any applicable duties and service fees.
RMA service is applicable ONLY in the country or region where Aratek products are purchased. If users request RMA support outside of the countries or regions
where Aratek products are purchased, authorized local distributors/partners may request additional service fees.
The following scenarios are not included in warranty. Service fee is required for RMA Service:
A. product is out of warranty
B. damages caused by natural disasters or improper handling/operation
C. damages caused by disassembling device or installing (additional) unofficial hardware or components
D.damages caused by modifying software
E. no document of purchase and visible label with serial number
F. damages caused by not following instructions on manual or false operation
For direct warranty service, please download the RMA form to request the service to Aratek sales team.